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Proud Partner of
Leverage Workflow Automation To:
Improve operational Reliability
Greatly Reduce Human Error
Materially Increase Efficiency
Minimize Compliance Infractions
Proactively Manage Business Risks
Maximize Job Satifaction
Leverage Workflow Automation To:
automation for
automation for
Mortgage Banks
How Can We Help?
Loss Mitigation
The Loss Mitigation process or Foreclosure Prevention efforts are complex. The underwriting tools available are great, but how do they connect the processes, help you manage exceptions, and deliver sustainable, timely management information? Decisions bridges the gap between people, processes, and technology in the loss mitigation world. Utilize decisions to help improve the outcome for borrowers and maximize the value of each loan serviced.
Managing Servicing Cost and Risk
Loan servicing systems are great at tracking individual transactions, summarizing these events, and keeping records. Workflow, automation, and management reporting are different stories. These weaknesses are easily overcome with Decisions. Through this platform, we can help you materially reduce loans serviced per employee all the while improving quality, compliance, and management oversight!
Loan Origination
Most Loan Origination Systems (LOS) are “configurable,” but stay tightly within the traditional boundaries of the market for which they were built. Systems designed to originate mortgages, auto loans, payday loans, and online loans are all tailored to each market.
Lenders need online loan applications, mobile lending apps, post-closing workflow, and other features that aren’t “core” to loan origination systems as traditionally defined. These capabilities are requirements for meeting the expectations of today’s customer.
The Decisions platform has the ability to build any workflow and rule structure and get data from anywhere and run any rule against it. The platform can enable lenders to quickly implement.
- Risk and pricing models
- Scorecards
- Verification and approval workflows
- Electronic document management and electronic signatures
- Loan calculators that provide information on rates and repayments
Non-Default Servicing
Call centers and escrow processes run reasonably well on legacy systems. The hard things to manage are the exceptions created from these processes like customer research, past due disbursements, etc. Other complexities are created from the non-traditional servicing requirements such as loss drafts (insurance claims management), assumptions, partial lien releases, and the like. These exception events and non-standard servicing requirements are complex and usually time-sensitive and highly regulated. The Decisions workflow tool can easily minimize the burden of these processes and reduce the strain of reliance on highly experienced people to get these jobs done. How would it feel to lighten this load? Contact us today. You will be surprised at how simple the process really is.
Cashiering
Let’s face it, the lockbox carries much of the load when it comes to payment processing UNTIL instructions are required from other entities like loss mitigation or bankruptcy. Day in and day out instructions go back and forth along with questions and follow-up between cashiering and these default servicing areas. Decisions can create automated posting rules to ease the load on your already stressed default team. Decisions create a set of rails running fast between cashiering and default to improve communication, customer service, and compliance.
Collections
If dialer technology is already in place, let Decisions manage all the hundreds of daily tests and exceptions that need to be tracked and managed to help ensure and document regulatory compliance in the Collections space. If a dialer is not in place Decisions can help perform many of the functions in and around dialer technology to help reduce the manual processes, tracking, and follow-up generally required by a manual solution.
Foreclosure
Foreclosing on any loan in today’s environment is like dry wood in a lightning storm. A fire could erupt at any moment. Decisions can help navigate complex regulatory requirements and timeframes, particularly when servicing government loans. If you miss a step anywhere along the way or do not perform certain steps timely the results could be incomprehensible fines and penalties from government loan insurers. We can help take the guesswork, manual work and overwork out of the complexities of servicing a government loan in the foreclosure space.
Claims
Wouldn’t it be great if claims created themselves? With Decisions we can automate so much of the process that with this tool and other claims management solutions, it will feel like the claim effort never happened! And what about loss analysis? We have you covered there as well. With Decisions, allocating losses and diagnosing opportunities for improvement has never been easier!
Productivity
Utilize Decisions to help assign and manage the completion of any task or work with any other tools to track and report productivity results. You will be amazed at the power of transformation when you truly know the productivity and quality of each of your key staff members!
Mortgage Banks
How Can We Help?
Mortgage Servicing Automation Processes
Loan Origination
Most Loan Origination Systems (LOS) are “configurable,” but stay tightly within the traditional boundaries of the market for which they were built. Systems designed to originate mortgages, auto loans, payday loans, and online loans are all tailored to each market.
Lenders need online loan applications, mobile lending apps, post-closing workflow, and other features that aren’t “core” to loan origination systems as traditionally defined. These capabilities are requirements for meeting the expectations of today’s customer.
The Decisions platform has the ability to build any workflow and rule structure and get data from anywhere and run any rule against it. The platform can enable lenders to quickly implement.
- Risk and pricing models
- Scorecards
- Verification and approval workflows
- Electronic document management and electronic signatures
- Loan calculators that provide information on rates and repayments
Managing Servicing Cost and Risk
Loan servicing systems are great at tracking individual transactions, summarizing these events, and keeping records. Workflow, automation, and management reporting are different stories. These weaknesses are easily overcome with Decisions. Through this platform, we can help you materially reduce loans serviced per employee all the while improving quality, compliance, and management oversight!
Non-Default Servicing
Call centers and escrow processes run reasonably well on legacy systems. The hard things to manage are the exceptions created from these processes like customer research, past due disbursements, etc. Other complexities are created from the non-traditional servicing requirements such as loss drafts (insurance claims management), assumptions, partial lien releases, and the like. These exception events and non-standard servicing requirements are complex and usually time–sensitive and highly regulated. The Decisions workflow tool can easily minimize the burden of these processes and reduce the strain of reliance on highly experienced people to get these jobs done. How would it feel to lighten this load? Contact us today. You will be surprised at how simple the process really is.
Cashiering
Let’s face it, the lockbox carries much of the load when it comes to payment processing UNTIL instructions are required from other entities like loss mitigation or bankruptcy. Day in and day out instructions go back and forth along with questions and follow–up between cashiering and these default servicing areas. Decisions can create automated posting rules to ease the load on your already stressed default team. Decisions create a set of rails running fast between cashiering and default to improve communication, customer service, and compliance.
Collections
If dialer technology is already in place, let Decisions manage all the hundreds of daily tests and exceptions that need to be tracked and managed to help ensure and document regulatory compliance in the Collections space. If a dialer is not in place Decisions can help perform many of the functions in and around dialer technology to help reduce the manual processes, tracking, and follow-up generally required by a manual solution.
Loss Mitigation
The Loss Mitigation process or Foreclosure Prevention efforts are complex. The underwriting tools available are great, but how do they connect the processes, help you manage exceptions, and deliver sustainable, timely management information? Decisions bridges the gap between people, processes, and technology in the loss mitigation world. Utilize decisions to help improve the outcome for borrowers and maximize the value of each loan serviced.
Foreclosure
Foreclosing on any loan in today’s environment is like dry wood in a lightning storm. A fire could erupt at any moment. Decisions can help navigate complex regulatory requirements and timeframes, particularly when servicing government loans. If you miss a step anywhere along the way or do not perform certain steps timely the results could be incomprehensible fines and penalties from government loan insurers. We can help take the guesswork, manual work and overwork out of the complexities of servicing a government loan in the foreclosure space.
Claims
Wouldn’t it be great if claims created themselves? With Decisions, we can automate so much of the process that with this tool and other claims management solutions, it will feel like the claim effort never happened! And what about loss analysis? We have you covered there as well. With Decisions, allocating losses, and diagnosing opportunities for improvement has never been easier!
Productivity
Utilize Decisions to help assign and manage the completion of any task or work with any other tools to track and report productivity results. You will be amazed at the power of transformation when you truly know the productivity and quality of each of your key staff members!
Regulatory Compliance
Banks build policies and processes to govern their highly regulated activities. These activities are evaluated through compliance testing, which often occurs after. Decisions can turn this model upside down. Through Decisions, we can automate the measurement of compliance as a preventative control. These controls and management reporting let your organization know when you are ABOUT to be out of compliance instead of after the fact during a management review or compliance audit. How would you like to increase your insight into compliance activities throughout the bank and substantially improve the likelihood of ongoing regulatory compliance? We can help!
Operations
Bank and loan operations in any bank are perhaps the most consistently complex processes in any business environment. Thousands of transactions occur daily in even the smallest bank. Core banking systems are connected to many supporting systems and even more third-party vendors. Your staff constantly monitors the flow of transactions and finds and fixes problems that create roadblocks to balancing transactions and financial reports. The Decisions workflow can easily automate the monitoring and movement of exceptions and handle many typical day-to-day issues with built-in logic, allowing your essential staff to deal with more complex issues. This outcome delivers better results for your customers and your bottom line. Eliminating mundane tasks also by design improves the quality of life for your employees and enhances their career opportunities.
Sales
Without fail, Community Banks will testify to their agility and decision-making speed as a key competitive advantage. The Decisions workflow allows both commercial and consumer lenders to back up that claim. Through Decisions, we help our clients connect every part of the decision-making process throughout the delivery of the product to the client and even back-end follow-up surveys. Allow us to help make your competitive advantage clear!
Loan Funding and Wire Approvals
Outside the industry, it appears like it is no big deal for draws on loans to be approved, collateral to be tracked, and wire transfer authorization to proceed through all of the appropriate levels. We know these processes are complex and require ongoing coordination and communication between the bank and customers. We can leverage our understanding of these requirements and the power of the Decisions workflow platform to eliminate the chaos created from this crucial part of the hard work you do behind the scenes!
General Ledger Approvals
The movement of general ledger and transaction approvals from accounting to operations and throughout the sales environment can be overwhelming. The Decisions workflow tool takes the guesswork out of when and where a transaction lands for approval and how it is routed for supervisory sign-off and exception management. Decisions combine artificial intelligence's power with the stability of these proven general ledger activities.
Talk to an Expert
Talk to an Expert
